Vice President Claims RBC 
Subject: Thank you for treating our customers the way we treat them ourselves.
We put our reputation in your hands every time we send a client to you for help after a claim. Thank you for coming through the way we expected when we entered into the preferred relationship with AllBrand. This is what it's all about.
Regards,
Glenn Penny
Vice President, Claims RBC Insurance
Insured - Price
Subject: My Dealings with AllBrand Electronics
I just wanted to pass on a message that hopefully will be seen by your superiors, that I am extremely impressed by the treatment and service I received from Allbrand.
Naturally I had never been the victim of a break in before, and it didn't help that some of the stuff stolen was expensive stuff, but after taking the information from me as to what had been taken, Tony Porco (from Royal bank Insurance) was on the phone with you and told me that I was in good hands, as you guys are quite good at what you do.
I had nothing but negative information on the treatment of victims of robberies from my friends and family by insurance companies, so I wasn't looking forward to anything very pleasant, but a couple days later we spoke on the phone and you had all but a few Sony items that were backordered.
You yourself and the gentleman that came to my house to deliver everything the next week were very professional and helpful when I had questions and any concerns I had were discussed immediately.
What impressed me the most was how you gave me the item numbers so I could look them up myself on the net, to make sure everything met my satisfaction.
In closing, I was very very pleased with the service I received from Allbrand electronics, and have nothing but positive feedback for everyone involved.
Thanks very much,
Robb Price
Insured - Tetreault
Excellent Service Received - Thank You
Just sending a quick note to say thanks for all your hard work in obtaining the proper equipment I requested.
I appreciate you returning my phone calls in a short period of time and assisting me is obtaining the proper equipment and software requested.
You have definitely represented your company in a professional and courteous manner.
Thank You again for your patience and hard work.
Christiane Tetreault
Insured - Harding
My recent insurance claim
I would just like to say that during a recent insurance claim with RBC Insurance I had the pleasure in dealing with All Brand Electronics. At first a little reluctant to be dealing over the phone with something of this value and importance, he made me feel quite comfortable. When I wasn't sure of the product and needed information he walked me through a website and helped me decide the right product for me. He then was nice enough to call when the product was being shipped. I received it the very next day. If the process wasn't pleasant enough he then proceeded to call to make sure I had received the product and was happy with it. I would just like to say what a great job and what a pleasure doing business with your company.
Sincerely,
Melanie Harding
Insured - Grillo
May 4th , 2004 To Riaz, Sam & the crew of All Brand Electronics
In the most humble of ways, I wish to say Thank You to everyone for working "your magic" on my equipment these last few weeks.
When the pipes burst last month, I saw over a decade of work evaporate before my eyes. The trauma of the water damage was so overwhelming that I didn't know how or where to begin to make sense of what was happening. At first, I thought that nature would take its course, everything would dry and I would be back to work in a few days. Unfortunately it was not to be.
From the first moment we spoke, you made it quite clear that electronics and water do not mix. Even more unnerving was the potential danger of "moisture damage". This was one reality check I did not have time or energy to deal with. Fortunately, when Sam and Abi came over, they were so calm and reassuring that I regained hope in the potential for some kind of recovery. They managed to gracefully dismantle my media walls in such a way that I knew I was dealing with professionals. Although Sam noted that I may have set a record for the amount of electronics they had to gather, its not going to land me a trophy for all the time and money I spent shopping for and buying each of those pieces.
When some of the equipment started to return this week, I was absolutely in awe at how new everything looked. Without question, the quality and depth of detail to the work your crew did speaks volumes about your company's commitment to service. I have no doubt about your continued growth and success as you adapt to the ever-evolving complexity of new technologies before us.
My family and I wish you and yours the very best of luck in all your endeavors. May all your dreams come true.
With Joy,
Gaspare Grillo
Insured - Dufrat
Subject: To Whom It May Concern
This letter is to acknowledge excellent service I have received with reference to my recent insurance claim.
I am very pleased to report that Mr. McClay dealt with my claim in a highly professional way, and in a very timely manner. During his numerous interactions with me, he displayed a very friendly and responsible attitude. I feel that he has an outstanding ability to build trust and deal effectively with people. Mr. McClay delivered service that exceeded my expectations.
Congratulations on the choice of a great employee.
Sincerely,
Eva Dufrat
Insured - Black
I would like to express my sincere thanks to you on effectively handling my recent camera claim. Your professionalism and efficiency was greatly appreciated.
I am completely satisfied with the manner in which you have handled this claim and I just wanted to express my thanks.
Yours truly,
H.M. Black
Insured - Cougle
Insurance Claim
I would like to personally thank you and everyone else who handled my insurance claim at your office. All of you have been very nice and very helpful in my families' time of need to replace all of the stolen items at the house.
Andre, you deserve a special note of thanks for getting me all of the electronics equipment and. It did take some time to gather them all up and get them to me, however the claim was very large and detailed. You also went out of your way in dealing with my insurance company to ensure that I got all of the things on my list. You always treated me with respect and were very polite every time we spoke.
Thank you very much again and take care.
Paul Cougle
PS I forget the fellow's name that handled the jewelry so thank him as well.
Riaz- You have a good team, treat them well. As you can see I am happy with the results and I actually had fun.
Insured - Lobo
I received the all the items a couple of weeks ago, and everything was in order.
My family and I went through a difficult time after our home was broken into, and a lot of valuables stolen. Some of the stuff was irreplaceable, especially my digital camera and camcorder that had recent family pictures.
I would like to thank you for your patience and the assistance you provided, to help me pick the right products. I was truly amazed at your product knowledge. It was a pleasure dealing with you - you certainly made me feel at ease, and took your time to explain things to me.
Keep up the good work, and thank you again.
Regards,
Tony Lobo
Production Systems/New Technology Team Leader
Sun Media Corporation
Insured - Vedanayakam
Dear Tony (RBC), I am writing to let you now that I was very please with the work that Sam, from All Brand Electronics Inc., has done. The electronics were returned in immaculate condition. They were also in excellent working order. Andre, from All Brand, was also very courteous and professional when they delivered the electronics.
Thanks again for your help.
Sincerely,
Ida Vedanayakam
Insured - Fitz
Dear Sirs;
I would just like to thank you for your assistance and help with my recent claim at Dominion of Canada Insurance. Your quick response and arrangements to pick up the items for inspection and review, before I left on vacation, gave me peace of mind and assurance that the matter would be handled expeditiously.
Upon my return, your call explaining the status of each item after your inspection, was very reassuring.
The quality of the items that you replaced is superb, and I am sure that I will have many years of enjoyment from them.
Again, thanks for all your assistance.
Greg A. Fitz
Insured - Luke
David and I would like to thank you for all the help you have given us in bringing our insurance claim to a close. You have been attentive and kind in helping us get replacements for the damaged items. Your genuine concern in making sure we are satisfied is very rare these days and we must say that it has been a pleasure to meet you and a joy to have you in our home.
You are truly one of a kind.
Thank you again for your help.
David and Nancy Luke
Insured - Carnegie
Dear Mr. Scobie;
We are sending you this note to extend our thanks and appreciation for the services provided by All Brand Electronics and Belair after the unfortunate break-in at our home. The efficiency and effectiveness they demonstrated in dealing with our claim made this situation all the more bearable. Their professionalism in following up and getting answers or us was greatly appreciated.
Shaun and I have been in the service business for almost seven years and now have a keen appreciation for the treatment rendered by All Brand staff and Belair Staff. Their consumer-friendly attitudes make them "all-star members" on your team. Quality people make the quality companies and you have two of the best.
Thanks for all your support and assistance.
Sincerely,
Jennifer Carnegie
Claims Manager - EIG
Thanks for sending a copy of Jennifer's letter in which she outlined her satisfaction with your service following her recent claim. It's this type of feedback that we enjoy getting.
A lot of time and effort has gone into identifying and selecting vendors that we want to "partner" with. Our assurance to our customers is that we recommend only those vendors that can provide superior customer service and quality repairs.
Letters like these are our confirmation that this time was spent wisely.
My thanks for the effort and attention you gave to our customer.
Joan Falcioni
Claims Manager
Insured - Advanced Computers
Dear TechAssist,
In view of our most recent break and enter experience, and the expedient manner in which you handled the replacement of our systems, I want to take a moment to thank you personally for giving us your prompt, courteous and professional care.
I am sure we were not the only company you had to look after during these last few weeks. Yet, somehow you made us feel as if we were your only customer. When we received your timely call back, it certainly gave us the comfort and reassurance we needed to move forward. We especially appreciate the manner in which you took things into your own hands in order to deliver some of our systems during the worst weather this city has experienced in a long while. That was going the extra mile to get the job done! Few people would have gone that far.
In speaking with the rest of our staff they expressed their appreciation for the sensitivity you showed, and the clarity with which you communicated with them. It made it easier for them to get through this difficult time.
In closing, both Erdiston Russell and I want to express our gratitude for all you have done to get the business back on-line.
Yours truly,
Rodica M. TessierPresident
RMT/ot
Cc: Erdiston S. Russell
Manager, Operations
More...
These are just a sample of HUNDREDS of letters AllBrand/TechAssist have received for their excellence in service!
